Danis Santamaria
IT Profesional
As a self-driven and highly motivated individual, I offer exceptional skills in customer service, software, and hardware troubleshooting. I posses a secret clearance with the ability to achive higher clearace if sponsored. I am skilled in providing difficult and technical information which end-users can grasp easily. Moreover, I am multi-task oriented and I keep myself updated with all the latest advancements made in the IT sector..
Download ResumeCertificates
- Azure AZ-104 Azure Adminitrator November 2022
- CompTIA N+ August 2020
- CompTIA A+ February 2020
Technologies
- Microsoft Endpoint Manager Intune
- Virtualization Proxmox/VMware Exsi 7.0
- VMware VCenter
- Python
- Azure
- Windows/Linux/Mac os proficincy
- Windows Server 2016/2019
- Active Directory
- Microsoft Exchange 2016/2019
Education
2014
Bachelors-International
Old Dominion University
Projects
Experience
March 2022 - present
Decision Point Solutions, DoS OIG
Senior Help Desk Technician
Promoted to senior help desk role. Serve as vital resouce for help desk staff, overseeing daily support oparations and providing assistacne on complex trouble tickets. Cultivate and maintain relationships with other departments Manage devices via Microsoft Intune to allow employee access to organization data and applicaitons. Utilize Windows Auto Polit to pre-configure, reset, and repurpose devices. Provide technical support to VIPs, maintining a high level of customer support and resolution. Collaborate with Network and Security teams to meet agency policy and new implemantaion goals.
Dec 2020 - Mar 2022
Link Solutions Inc, DoS OIG
Help Desk Technician
Provided technical support to end-users, leveragin broad-based expertise to handdle problem identification, diagnosis, resolution and escalation via helpdesk system, telephone, and remote support tool Provides Active Directory (AD) administration via user account creation, host computer object creation, organizational unit (OU) creation with newly created and pre-existing Group Policy Objects (GPO’s) all within a Server 2016 environment. Create end user email accounts, Microsoft Exchange, and Microsoft Outlook 2016 configurations. Helpdesk support via remote software via Microsoft Teams, maintaining a high level of customer support and resolution with little need of turn-over or ITIL service escalation. Coordinate with Cyber Security team to provide hardened iPhones to users traveling to high-risk areas as well as wiping hardened iPhones after each use and configuring for next use.